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Help centre
Guides, answers and articles for installation, playback, providers, accounts and billing—written around what appears on the TV.
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Guides and answers.
The pages people look for most, without searching for them.
Setup guide
Install on Fire TV, Google TV or Android TV and connect your provider.
Guide 02Frequently asked questions
Installation, providers, playback, plans, billing, accounts and legal.
FAQ 03User guide
The full manual for the app, kept in step with the current release.
Manual 04Learn articles
Setup walkthroughs, provider explainers and troubleshooting for Fire TV and Android TV.
Articles 05Playlist editor
Reorder, rename and fix your M3U playlist, and see which channels will have no guide. Runs in your browser; nothing is uploaded.
Tool 06What’s new
Every release and what changed in it, newest first.
Releases 07Phone sign-in
Sign a TV in from your phone with a pairing code instead of the remote.
Account 08Support
Join the Discord hub, run diagnostics or start a redacted support session.
ContactThe manual
Browse by chapter.
The full user guide, split by topic. Also available as one page or a PDF.
Getting started
TiviGlass keeps three things separate: your TiviGlass account (identity, plan and cloud features), your TV sources (the TV services, M3U playlists and addons…
Manual 02The Home screen
Home is a set of rows that fill themselves from what you watch. Empty rows hide automatically, so a fresh install looks sparse and gets richer over a week of…
Manual 03Live TV and the guide
The Live TV section is a full programme grid with a live preview. It’s where most day-to-day watching starts, and where nearly every channel customisation…
Manual 04The player
The same player handles live TV, movies, shows, catch-up and recordings. Press OK to bring up the controls; they fade away again on their own.
Manual 05Movies and Shows
Both sections work the same way: filters run across the top, groups use either the horizontal pill row or the optional left sidebar, and holding OK on any…
Manual 06Search and the Sports Hub
Search and the Sports Hub in TiviGlass: typed and voice, across playlists.
Manual 07Multi-view and Catch Up
Multi-view and Catch Up in TiviGlass: up to four channels at once.
Manual 08Recordings
TiviGlass records to the device, to attached storage, or straight onto a network share. Recording needs a paid plan (Essentials or Premium).
Manual 09Reminders, Kids and Apps
Reminders, Kids and Apps in TiviGlass: never miss a programme.
Manual 10Profiles and parental controls
Two related systems. Profiles decide whose data you’re using and which sections and playlists are reachable.
Manual 11Make it yours
Make it yours in TiviGlass: theme, layout, logos, buttons, sounds.
Manual 12Picture, sound and reliability
Three cards cover how content plays: Video & audio , Subtitles & captions and Streaming & reliability . Most people never need to leave the defaults;
Manual 13Account, plans and sync
You can also manage your account at tiviglass.com/account . On a computer, choose a section in the sidebar;
Manual 14Keeping TiviGlass healthy
Keeping TiviGlass healthy: updates, diagnostics, support.
Manual 15Settings map
Settings opens on one dashboard with all topics available together. Select a card such as TV sources , Video & audio or Appearance & theme to open its…
Manual 16Troubleshooting
Work down the list — the fixes are ordered from most to least likely. If none of them help, run Self diagnostics (how-to 65) before contacting support;
ManualLearn
Articles and walkthroughs.
Editorial guides for setup, provider types and common playback issues — separate from the in-app manual. Browse all articles.
How to install TiviGlass on Amazon Fire TV
Step-by-step: install TiviGlass on a Fire Stick or Fire TV with the Downloader app, sideload the APK, connect your provider and get live TV working.
Article 02How to install TiviGlass on Google TV and Android TV
Install TiviGlass on Google TV Streamer, Chromecast with Google TV, Nvidia Shield and other Android TV boxes using Downloader or a USB stick.
Article 03Xtream, Stalker and M3U — which IPTV format should you use?
A plain-language comparison of the three connection types TiviGlass supports: what your provider gives you, how login works, and what to pick when you have a choice.
Article 04EPG missing or empty — why the TV guide is blank and how to fix it
Channels play but the programme grid is empty? Work through EPG sources, XMLTV URLs, time offsets and import scope until the guide fills in.
Article 05Buffering, freezing and playback errors on IPTV
Practical steps when live TV buffers, films stall, or TiviGlass shows a playback error — network, provider limits, player settings and device limits.
Article 06About TiviGlass
What TiviGlass is, who it is for, how it relates to your IPTV provider, and how the project is funded.
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