Email us
Send us the details and we will come straight back to you. Include your Fire TV or Android TV model and a short description of what you are seeing.
Support
We're here to help.
Setup, playback, accounts and billing — most questions are answered in a few minutes. Reach us by email, or let the support team look at your device with a one-time session code.
Get help
Pick the way that suits you
Reach us by email, or let the support team look at your device directly with a one-time session code.
In-app support session
In the TiviGlass app, open Settings > Diagnostics > Start support session to get an 8-character code. Read it to the support team and we can run safe, read-only checks on your device.
No personal data leaves the device without your consent, and the session ends on its own. Creds, sign-in tokens and full stream links are never shared.
Account and billing
Billing is handled on your phone via Stripe, so the TV never stores payment details. Premium unlocks on every TV signed in to your account.
Setup help
New to TiviGlass, or moving to a fresh device? Our step-by-step guide walks you through installing the app and adding your playlist.
Support tickets & feedback
Sign in to open a tracked support ticket and follow the conversation in your account. You can also leave feedback or request a feature.
Ask the assistant
The assistant in the corner answers questions from our help center any time, and can open a ticket for you when you are signed in.
Support session
Code · 8 characters
Read-only · ends on its own
In-app support session
We look at your device, not your details.
Start a session from Settings > Diagnostics, read us the one-time code, and we run safe, read-only checks. Everything is redacted on the device first — provider username and password, sign-in tokens and full stream URLs never leave it.
Browse the FAQ →
Help center
Search our help articles
Type a question to jump straight to the answer, or browse the full help center.
No articles yet. Ask the assistant in the corner, or open a ticket.
TiviGlass is an IPTV player only. It does not provide, host, or resell channels, playlists, or content. You supply your own lawful provider details.