Join the Discord hub
Ask the community, talk with the team, or open a private Discord ticket when the issue needs one-to-one help. Open Discord →
Support / Discord
Support
Join the TiviGlass Discord for community and staff help, search practical answers, or start a redacted session that diagnoses the TV without exposing credentials.
Search help
Setup, playback, account and billing answers for real TV situations. Search articles →
Run diagnostics
Settings → Diagnostics checks connectivity, provider responses and playback capability.
Start a support session
Generate an 8-character code. Only allowlisted, read-only checks run, and the session expires automatically.
Email support
Include the TV model, app version and symptom. support@tiviglass.com →
Privacy boundary
What a support session can see.
- Automatic first diagnostic sweep
- Fixed allowlist of commands
- Credentials and full URLs redacted
- Automatic idle and hard expiry
No matching article. Ask on Discord.
Still stuck?
Bring it to the Discord hub.
Ask in the community or use the private ticket button when you need help from the team.
TiviGlass can diagnose the player and device. Your provider remains responsible for stream availability and quality.