Legal

Refund policy

This policy explains how TiviGlass handles refund requests for Premium subscriptions and one-time software purchases. TiviGlass does not sell channel packages, playlists, or streaming services, and refunds are assessed only for TiviGlass software access.

  • Digital service policy

1. Digital service notice

TiviGlass premium is a digital software service. There is no physical product to return. Once premium access has been delivered, activated, or substantially used, charges are generally non-refundable except where required by law.

2. Requests we will review

  • Duplicate or clearly accidental duplicate charges.
  • A premium purchase that was charged but never delivered to the relevant TiviGlass account.
  • A material billing error caused by our system or payment workflow.

3. Situations that do not normally qualify

  • Dissatisfaction with a third-party IPTV provider, playlist, stream, or channel lineup.
  • Provider outages, playlist instability, or stream removals outside TiviGlass.
  • Requests made after premium access was delivered and materially used, except where required by law.

4. Subscription cancellations

The yearly Premium plan renews automatically until cancelled. You can cancel through your TiviGlass account or Stripe billing portal. Cancellation stops the next renewal; Premium remains available until the current paid term ends. Cancellation does not automatically refund a charge already made. Lifetime and Essentials are one-time purchases and do not renew. A subscription bought through Google Play or in the iPhone and iPad app is cancelled with Google or Apple instead, as sections 5 and 6 explain.

5. Purchases made through Google Play

If you bought TiviGlass Premium, Essentials or extra device slots inside the Google Play version of the app, Google is the seller for that purchase, not us. Google collects the payment, handles the tax, and owns the refund and cancellation process. This policy does not override Google’s.

In practice that means:

  • Refunds go through Google, not through us. Ask on the Google Play website or in the Play Store app under your order history. Google publishes its own refund window and applies it.
  • Cancel a Play subscription in Google Play, under Payments and subscriptions. The Manage your plan button inside the app opens that screen for you. Cancelling stops the next renewal and Premium stays on until the term you have paid for ends.
  • If Google refunds a purchase, the plan is removed from your TiviGlass account automatically. You do not need to tell us.

Purchases made on this website are the other way round: we are the seller, and everything elsewhere in this policy applies to them. A purchase belongs to whichever route you bought it through, so if you are not sure, check whether the receipt came from Google, from Apple or from us.

6. Purchases made through the App Store

If you bought Essentials, Premium Yearly or Premium Lifetime inside the iPhone and iPad app, you paid Apple through the App Store, not us. Apple collects the payment and owns the refund and cancellation process, and we cannot issue a refund for an App Store purchase ourselves. This policy does not override Apple’s.

  • Ask Apple for a refund at reportaproblem.apple.com. Apple decides the request under its own rules.
  • Cancel Premium Yearly with Apple: on your iPhone or iPad open Settings, tap your name, then Subscriptions, or use Manage App Store subscriptions in the app (Settings, Account & plan, App Store plans & purchases). Cancel at least 24 hours before it renews. Premium stays on until the year you have paid for ends.
  • Deleting the app or deleting your TiviGlass account does not cancel an App Store subscription. Deleting your TiviGlass account also ends the plan an App Store purchase gave it, and that purchase cannot be moved to a new TiviGlass account.
  • If Apple refunds a purchase, the plan that purchase gave you is removed from your TiviGlass account automatically. You do not need to tell us.
  • If you paid but your plan has not appeared, use Restore purchases on the same screen while signed in to the TiviGlass account you bought it on. If that does not fix it, contact us through Help and support and we will help get it onto your account; any refund still has to come from Apple.

7. Refund request window

If you believe a charge for a purchase made on this website qualifies for review, submit the request within 14 days of the transaction so the billing record and entitlement state can still be investigated promptly. Google Play and App Store purchases follow Google’s and Apple’s own refund rules instead.

8. IPTV-player-only clarification

TiviGlass refunds apply only to TiviGlass software access. They do not apply to any third-party IPTV subscription, playlist, channel package, or content source because TiviGlass does not sell or provide those services.

9. Policy updates

We may revise this policy over time. The effective date at the top of this page identifies the current published version.

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