1. Digital service notice
TiviGlass premium is a digital software service. There is no physical product to return. Once premium access has been delivered, activated, or substantially used, charges are generally non-refundable except where required by law.
2. Requests we will review
- Duplicate or clearly accidental duplicate charges.
- A premium purchase that was charged but never delivered to the relevant TiviGlass account.
- A material billing error caused by our system or payment workflow.
3. Situations that do not normally qualify
- Dissatisfaction with a third-party IPTV provider, playlist, stream, or channel lineup.
- Provider outages, playlist instability, or stream removals outside TiviGlass.
- Charges for a billing period that was not cancelled before the next renewal date.
- Requests made after premium access was delivered and materially used, except where required by law.
4. Recurring billing cancellations
If you purchased a recurring plan, cancel it before the next renewal using the billing management route provided in TiviGlass or by the payment provider. Cancellation stops future renewals. It does not automatically refund the current billing period unless required by law.
5. Refund request window
If you believe a charge qualifies for review, submit the request within 14 days of the transaction so the billing record and entitlement state can still be investigated promptly.
6. IPTV-player-only clarification
TiviGlass refunds apply only to TiviGlass software access. They do not apply to any third-party IPTV subscription, playlist, channel package, or content source because TiviGlass does not sell or provide those services.
7. Policy updates
We may revise this policy over time. The effective date at the top of this page identifies the current published version.