1. Digital service notice
TiviGlass premium is a digital software service. There is no physical product to return. Once premium access has been delivered, activated, or substantially used, charges are generally non-refundable except where required by law.
2. Requests we will review
- Duplicate or clearly accidental duplicate charges.
- A premium purchase that was charged but never delivered to the relevant TiviGlass account.
- A material billing error caused by our system or payment workflow.
3. Situations that do not normally qualify
- Dissatisfaction with a third-party IPTV provider, playlist, stream, or channel lineup.
- Provider outages, playlist instability, or stream removals outside TiviGlass.
- Requests made after premium access was delivered and materially used, except where required by law.
4. Subscription cancellations
The yearly Premium plan renews automatically until cancelled. You can cancel through your TiviGlass account or Stripe billing portal. Cancellation stops the next renewal; Premium remains available until the current paid term ends. Cancellation does not automatically refund a charge already made. Lifetime and Essentials are one-time purchases and do not renew.
5. Purchases made through Google Play
If you bought TiviGlass Premium, Essentials or extra device slots inside the Google Play version of the app, Google is the seller for that purchase, not us. Google collects the payment, handles the tax, and owns the refund and cancellation process. This policy does not override Google’s.
In practice that means:
- Refunds go through Google, not through us. Ask on the Google Play website or in the Play Store app under your order history. Google publishes its own refund window and applies it.
- Cancel a Play subscription in Google Play, under Payments and subscriptions. The Manage your plan button inside the app opens that screen for you. Cancelling stops the next renewal and Premium stays on until the term you have paid for ends.
- If Google refunds a purchase, the plan is removed from your TiviGlass account automatically. You do not need to tell us.
Purchases made on this website are the other way round: we are the seller, and everything elsewhere in this policy applies to them. A purchase belongs to whichever route you bought it through, so if you are not sure, check whether the receipt came from Google or from us.
6. Refund request window
If you believe a charge qualifies for review, submit the request within 14 days of the transaction so the billing record and entitlement state can still be investigated promptly.
7. IPTV-player-only clarification
TiviGlass refunds apply only to TiviGlass software access. They do not apply to any third-party IPTV subscription, playlist, channel package, or content source because TiviGlass does not sell or provide those services.
8. Policy updates
We may revise this policy over time. The effective date at the top of this page identifies the current published version.