Legal

Terms and conditions

These terms govern your use of the TiviGlass website, TV app, iPhone and iPad app, phone sign-in flow, account portal, and premium features. By creating an account, using the service, or completing checkout, you agree to these terms.

  • Applies to website and apps

1. Service scope

TiviGlass is an IPTV player and account-management application. It is designed to let you load, organize, and access provider details, playlists, guide data, and app settings that you already have permission to use.

TiviGlass does not provide channels, playlists, streams, media files, IPTV subscriptions, broadcast rights, or third-party content libraries. We do not host, retransmit, or curate content on your behalf.

2. Lawful use

You are responsible for making sure every playlist, stream, guide source, login, and content source you use with TiviGlass is lawful and authorized for you to access.

  • Do not use TiviGlass with unauthorized, infringing, or illegally redistributed content.
  • Do not use the service to bypass access controls, licensing terms, or geographic restrictions.
  • Do not use the service to resell, mirror, or rebroadcast content you do not control.

3. Accounts and security

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your password or email-code access, and for activity that occurs through your account.

One account per household. A TiviGlass account, and any Premium, Essentials or extra device slots on it, is for you and the people who live with you. You may use it on as many devices as your account’s device slots allow, and give each member of your household their own viewer profile.

  • Do not share your sign-in details with, or give or sell access to your account to, anyone outside your household. Each household needs its own account.
  • Every device signed in to an account receives the playlists and provider logins saved to it, so sharing an account also shares those details.
  • If you want to provide TiviGlass to people outside your household, use our reseller programme, which gives each person their own account.

We may suspend or restrict access if we reasonably believe an account is being used for fraud, abuse, unlawful activity, sharing outside one household, or repeated violations of these terms.

4. Premium features and billing

Premium access applies to TiviGlass software features only. Purchasing premium does not include any playlist, stream, channel package, or third-party IPTV service.

Payments are processed by Stripe or another disclosed payment provider. Premium is available as an auto-renewing yearly subscription, or as a one-time Lifetime purchase, at the price and currency shown at checkout. A subscription renews for the same term until cancelled. The renewal amount and date are shown during checkout and in the billing portal. Where Stripe converts the GBP base price into a local currency, the local-currency renewal amount may change with exchange rates.

If you buy Premium, Essentials, or extra device slots inside the Google Play version of the app, Google is the seller of record for that purchase, not TiviGlass. That transaction is governed by Google Play’s own terms, and Google collects the payment and handles the tax.

If you buy Essentials (one-time), Premium Yearly (an auto-renewing yearly subscription) or Premium Lifetime (one-time) inside the iPhone and iPad app, you buy it through Apple’s App Store. Apple takes the payment, charges it to your Apple Account and shows the price in your local currency, which may differ from the price on our website. That transaction is also governed by Apple’s own terms. Premium Yearly renews automatically each year unless you cancel it at least 24 hours before the end of the current year. An App Store purchase belongs to the TiviGlass account you were signed in to when you bought it, cannot be moved to a different TiviGlass account, and is not shared through Apple’s Family Sharing; the people in your household share it through your TiviGlass account instead.

Whichever way you buy, the plan belongs to your TiviGlass account and works on every device signed in to it, within your account’s device limit: a plan bought on our website or through Google Play is recognised in the iPhone and iPad app, and a plan bought in the App Store is recognised on your TVs. Buying through one route does not cancel or refund a purchase made through another, so check what your account already has before you buy again.

5. Cancellations and refunds

You may cancel an auto-renewing plan from your TiviGlass account or the Stripe billing portal. Cancellation takes effect at the end of the current paid term, so access continues until then and no further renewal is charged. If you subscribed through Google Play, cancel there instead (Play Store app → Payments and subscriptions), not through Stripe. If you subscribed in the iPhone or iPad app, cancel with Apple: on your iPhone or iPad open Settings, tap your name, then Subscriptions, or use Manage App Store subscriptions in the app (Settings, Account & plan, App Store plans & purchases). Deleting the app or your TiviGlass account does not cancel an App Store subscription. Refunds for App Store purchases are handled by Apple, not by us. Refund handling, including the separate processes for Google Play and App Store purchases, is described in the Refund Policy, which forms part of these terms.

6. Third-party services

TiviGlass may rely on third-party services for authentication, payments, hosting, synchronization, or provider connectivity. We are not responsible for the availability, legality, accuracy, or performance of any third-party IPTV service, playlist, or stream.

7. The iPhone and iPad app and Apple

Your licence to use the iPhone and iPad app is granted under Apple’s Licensed Application End User License Agreement (the Standard EULA). You may use the app only on Apple devices you own or control and as Apple’s usage rules allow. These terms apply alongside the Standard EULA to your TiviGlass account, your plan and the rest of the service; if the two conflict about the licence to use the app itself, the Standard EULA applies.

Apple is not a party to these terms. TiviGlass, not Apple, is responsible for the app, its content, and its maintenance and support, and Apple has no obligation to provide support for it. For help, contact us through Help and support. When you use the app you must also keep to the terms of any other service you use with it, such as your TV service provider and your mobile data plan.

8. Availability and changes

We may update, improve, suspend, or discontinue features at any time. We do not promise uninterrupted availability, compatibility with every provider, or flawless playback across all networks and devices.

9. Disclaimer and liability

To the fullest extent permitted by law, TiviGlass is provided on an “as is” and “as available” basis. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the fullest extent permitted by law, TiviGlass is not liable for losses arising from third-party content, provider outages, unlawful content sources, device incompatibility, or misuse of the service.

10. Updates to these terms

We may revise these terms from time to time. The effective date at the top of this page reflects the current version published on the website.

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