1. Information we collect
- Account details such as your email address, password setup status, and sign-in timestamps.
- Device details such as device identifiers, app version, platform, and linked-device status.
- Playlist or provider details you choose to store in your account portal or cloud-linked setup.
- Billing details such as plan, customer ID, subscription status, transaction status, and payment-provider references.
- Operational and security data such as rate-limit records, request status, and basic logs needed to keep the service running.
- If you opt in, anonymous diagnostic data such as crash and error reports, app version, and device model (see “Diagnostic data” below). This is off by default.
2. How we use information
- To create and secure accounts.
- To pair your phone with your TV and link devices to the same account.
- To store playlists or cloud-synced settings that you ask us to keep.
- To process premium billing, confirm entitlements, and prevent fraud or abuse.
- To diagnose service problems, improve product reliability, and enforce our terms.
3. Third parties
TiviGlass may use third-party providers to operate core parts of the service, including hosting, authentication, storage, and payment processing. Those providers may process information on our behalf only as needed to deliver the relevant function.
Payment information is handled by the disclosed payment provider at checkout. TiviGlass does not claim to own or license third-party IPTV services, playlists, or streams that you choose to connect.
4. Content-source responsibility
If you store playlist or provider details in TiviGlass, you remain responsible for making sure those sources are lawful and authorized. This policy does not change that responsibility, and TiviGlass does not provide or endorse unauthorized content sources.
5. Retention
We keep account, device, playlist, and billing records for as long as reasonably needed to operate the service, maintain account continuity, enforce our terms, meet legal obligations, and resolve disputes.
6. Security
We use reasonable technical and organizational measures to protect service data, but no system is perfectly secure. You should also protect your device, account password, and access to email inboxes used for sign-in.
7. Your choices
- You can stop using the service at any time.
- You can remove playlists from the account portal that you no longer want stored there.
- Premium is a one-time purchase, so there is no recurring billing to cancel.
- You can turn anonymous diagnostic reporting on or off at any time in the app under Settings, Privacy.
8. Diagnostic data (opt-in)
In the TiviGlass app you can choose to help improve the product by sending anonymous diagnostic reports. This is off by default and only happens if you turn it on, either at first launch or in Settings, Privacy.
When enabled, a report may include:
- Crash information — the technical error and where it occurred in the app.
- App error events such as playback or network failures.
- Your app version and build, device model and manufacturer, and Android/OS version.
- A random, app-generated identifier used only to group reports from the same install.
Reports are redacted on your device before they are sent: they do not include your account, your playlists or provider details, usernames, passwords, stream URLs, or what you watch. The random identifier is not linked to your account and resets if you clear the app’s data or reinstall. You can turn diagnostics off at any time in Settings, Privacy.
9. Changes to this policy
We may update this policy as the service changes. The effective date at the top of this page identifies the current published version.