Two related systems. Profiles decide whose data you’re using and which sections and playlists are reachable. Parental controls put a PIN in front of specific channels and screens regardless of profile.
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Switch profile Free
Path: Settings → Account & Premium → Switch profile
How
- Open the “Who’s watching?” picker and select a tile.
- Profiles with protection show a lock badge and ask for the PIN.
Good to know
With only one unprotected profile the picker is skipped at startup — this menu path is how you reach it. Choose Startup profile on this TV to open an unprotected profile automatically on this device. The choice stays on this device, belongs to the current account and is removed on sign-out. PIN-protected profiles still need to be chosen and unlocked. Choose No default profile to restore the usual startup behaviour. Switching swaps favourites, history, watchlist, reminders and personal display settings in one step.
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Decide what a profile can reach Free
Path: Switch profile → hold OK on a profile → Access
How
- Choose which sidebar sections that profile may open.
- Choose which playlists it may use.
- For a child, narrow it further to specific Live categories.
- Enter the household PIN and select Save access.
Good to know
Blocked playlists and categories don’t just disappear from menus — they’re excluded from search, from All Playlists and from reminders too, so nothing leaks in by a side door.
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Turn on parental controls Free
Path: Settings → Parental & Kids
How
- Select Enable parental controls and set a PIN.
- Use Require PIN for to choose which areas are gated — settings, playlists, the guide, specific channels.
- Leave Skip PIN for protected content off to protect channels, movies and shows. Turning it on bypasses their PIN checks; it does not remember an earlier unlock. Menu locks still apply.
Good to know
Parental controls are free on every install. The old remember-PIN-until-restart switch has been removed because it did not change PIN checks. How to enter your PIN lets you swap between an on-screen keypad and direct number-key entry, whichever suits your remote.
45b
Change or remove the PIN Free
Path: Settings → Parental & Kids → PIN → Change or clear PIN
How
- Open Change or clear PIN. To set a different one, type the new PIN and press OK.
- To stop using a PIN altogether, press Clear. Parental controls stay switched on but nothing is gated until you set a PIN again.
Good to know
The PIN is stored on the device it was set on and never travels with your account, so it does not appear on another TV and signing in cannot bring it back. Clearing the app’s data removes it too. If you have forgotten it and cannot get into Settings to clear it, contact support and we can unlock the device for you.
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Lock individual channels Free
Path: Settings → Parental & Kids → Manage locked channels
How
- Search for and tick the channels to lock.
- Save. Locked channels ask for the PIN before they will play.
Good to know
Locking hides a channel from playback, not from the list, so channel numbering stays stable. Movie and show categories can be locked the same way from their category menu.