Frequently asked questions

TiviGlass is a premium IPTV player for Amazon Fire TV and Android TV. It gives you a fast, native Live TV guide, Movies and Shows, Catch-Up and more. You supply your own lawful provider details, and TiviGlass plays them beautifully on the big screen.

Install the free Downloader app from the Amazon Appstore, open it, and enter the code tiviglass.com/apk. Downloader fetches the latest APK and walks you through the install. Our setup guide covers each step with screenshots.

No. TiviGlass is an IPTV player only. It does not provide, host, or resell channels, playlists, or content. You supply your own lawful provider details.

TiviGlass is provider-agnostic. It works with Xtream Codes logins, Stalker / Ministra portals, and raw M3U playlists, so you can add the lawful provider details you already have. You can keep several playlists and switch between them freely.

TiviGlass runs on Amazon Fire TV and Fire TV Stick devices on Fire OS 5 or newer, and on Android TV and Google TV devices, including Nvidia Shield and generic boxes. It is built for the remote and the big screen, with full D-pad navigation throughout.

Premium is our top tier. Choose yearly for £19.99, or the recommended Lifetime option for one £39.99 payment. It adds Recordings, the Sports Hub, Multi-view, Cloud sync and Cloud Backup, Advanced playback, Trending, Channel filters, External player, Themes, and Channel auto-rename. Everything else stays free for everyone. See the pricing page.

Essentials is a one-time £25 purchase covering Recordings, the Sports Hub and Advanced playback. Every Premium term covers all paid features, including cloud sync, Cloud Backup, multi-view, filters, Trending and themes. If you buy Essentials first, moving to Premium Lifetime later costs only the one-time price difference.

Yes. Create a new TiviGlass account and every Premium feature unlocks free for 7 days. No card is required. When the trial ends, the core player stays free and you can choose a subscription or Lifetime whenever you are ready.

Yes. The full core library remains free after the 7-day Premium trial: Live TV with a complete EPG, Movies and Shows, Catch-Up, the personalised Home dashboard, favourites across all your playlists, Parental controls, multiple playlists, and automatic updates. Essentials and Premium are optional upgrades for the power features.

Billing is handled through secure Stripe checkout on your phone. On the TV you scan a code, choose a Premium term, and Premium unlocks on every TV signed in to your account. Supported international customers see a local-currency checkout price. GBP is the base price; when Stripe converts a recurring plan, its local-currency renewal amount can change with exchange rates. Stripe shows the amount before checkout and in billing notices. The TV never stores payment details.

Yes. Cloud Backup is included with Premium. You can keep an off-device copy of your setup, back it up on a schedule or on demand, and restore it on a new TV.

The yearly Premium plan renews automatically until cancelled. Cancel from your TiviGlass account or Stripe portal; you keep Premium until the paid period ends. Lifetime and Essentials do not renew. For refund eligibility, see our refund policy.

Catch-Up lets you jump back to a programme that has already aired, straight from the guide, where your provider supports it. It is free for everyone, because TiviGlass simply builds the request against your provider's own archive.

Yes, with Essentials or Premium. Recordings (DVR) let you save programmes for later, either instantly or scheduled by time, and you can follow a series to record new episodes automatically. It unlocks once your account is upgraded, on every signed-in TV.

Yes, with Essentials or Premium. Advanced playback lets you pause and rewind live TV, and includes a low-latency mode for staying on the live edge during sport, along with frame-rate matching, audio leveling and quality controls.

Yes — the Sports Hub (Essentials and Premium) is a live sports radar built from your guide. It shows what's on now, starting soon and recently finished, with kickoff reminders, a spoiler-free mode that hides scores, and the option to follow a team or league so their fixtures record automatically.

Yes, with Multi-view (Premium). You can watch several channels at once in a mosaic with your own layouts and saved presets, and the audio follows whichever tile you focus. It needs a provider plan that allows multiple simultaneous connections.

Yes, with Premium. The External player option hands a stream off to another installed player when you prefer it. It is one of the Premium-only features, alongside Channel filters and Cloud sync.

Streaming quality depends on your provider and your network. TiviGlass uses a tuned playback engine that recovers from stalls and reconnects automatically, but if a particular stream keeps buffering it is usually a provider or connection issue rather than the app.

Yes, and they are free for everyone. You can set a PIN to restrict access to chosen content and keep the home screen suitable for the whole household.

Yes, and it is free for everyone. In the Live TV guide, press and hold the OK button (a long-press) on a channel and choose Move within group, then nudge it up or down with the D-pad and press OK to drop it. Long-press a group in the category row along the top to Move it left or right the same way — custom groups also get quick Move left / Move right buttons. The same long-press works on your Favourites to arrange them in your own order, and if Cloud sync is on your arrangement follows you to your other TVs. (If a group is set to A–Z sorting, switch it back to the default order to enable Move.)

Not for the free features. You only need a TiviGlass account for Premium, for cloud sync, and to keep several signed-in devices in step. You can add your provider and start watching without signing in at all.

You can watch on up to 5 devices on one account, and you can add more any time. Manage your devices from the TiviGlass app on your TV or from your account portal — remove one to free a slot, or add more whenever you need them.

On the TV you choose phone sign-in and scan the code shown on screen, then complete the login on your phone where typing is easy. The TV is signed in within seconds. You can start from the phone sign-in page.

Both are included with Premium. Cloud sync keeps your settings, history, favourites and reminders in step across your signed-in TVs in real time. Cloud Backup stores a full off-device snapshot of everything — including the parental PIN, recording metadata and resume state that live sync leaves out — on a schedule or on demand, so you can restore a whole TV in one tap.

Yes, and it is free for everyone. You can add several playlists and switch between them, each kept separate with its own catalogue, guide and history.

TiviGlass is an IPTV player only. It does not provide, host, or resell channels, playlists, or content. You supply your own lawful provider details.

You can read the full terms, the privacy policy, and the refund policy in full. They set out how the app may be used, how your data is handled, and when refunds apply.