FAQ

Frequently asked questions.

Short answers, in the same six topics as Support. Something not working? Go to Support.

Adding your TV service

What is TiviGlass?
A premium IPTV player for Amazon Fire TV and Android TV: a fast Live TV guide, Movies and Shows, Catch-Up and more. You add your own lawful provider details and TiviGlass plays them.
Does TiviGlass include channels or content?
No. TiviGlass is a player only. It doesn’t provide, host or resell channels, playlists or content.
Which providers does it work with?
Any provider that gives you an Xtream Codes login, a Stalker / Ministra portal or an M3U playlist.
Can I have more than one playlist?
Yes, free for everyone. Add several and switch between them; each keeps its own catalogue, guide and history.

Installing and updating

How do I install it on my Fire TV?
Install the free Downloader app from the Amazon Appstore and enter 2084371 (or https://tiviglass.com/apk) for TiviGlass. For TiviGlass² (TG2), enter 3817356 (or https://tiviglass.com/tg2/apk). The setup guide shows each step.
Which devices are supported?
Fire TV and Fire TV Stick on Fire OS 6 or newer, and Android TV and Google TV devices, including Nvidia Shield and generic boxes. The same download runs on Android phones and tablets with touch. Anything on Android 6.0 or newer will install it.
Is there a separate mobile version?
No. The APK on the download page is the same file for a TV and an Android phone or tablet, and it switches to touch by itself when there is no remote. Sign in to the same TiviGlass account you use on your TV.
Where do I get the real TiviGlass?
Only from tiviglass.com: the download page, tiviglass.com/apk or Downloader code 2084371 for TiviGlass, and tiviglass.com/tg2/apk or 3817356 for TiviGlass². Both update themselves. Copies on other sites can be modified. TiviGlass never sells channels, playlists or IPTV subscriptions, so anyone selling channels as TiviGlass is not us.

Playback and buffering

Why does a stream sometimes buffer?
Quality depends on your provider and your network. TiviGlass recovers from stalls by itself, but a stream that keeps buffering is usually a provider or connection issue. Fixes for buffering.
How does Catch-Up work?
Catch-Up plays a programme that has already aired, straight from the guide, where your provider keeps an archive. It’s free for everyone.
Can I watch more than one channel at once?
Yes, with Multi-view (Premium): several channels in a mosaic, with your own layouts. The sound follows the tile you focus. Your provider plan must allow several connections at once.
Can I use an external player?
Yes, with Premium. External player hands a stream to another installed player.

TV guide and channels

Can I reorder channels and groups?
Yes, free. In the guide, hold OK on a channel, choose Move within group, move it with the D-pad and press OK. Hold OK on a group in the top row to Move it. If a group is sorted A–Z, switch it back to the default order first. Favourites work the same way, and with Cloud sync your order follows you to your other TVs.
Is there a sports mode?
Yes: the Sports Hub (Essentials and Premium), built from your guide. It shows what’s on now, starting soon and just finished, with kick-off reminders, a spoiler-free mode, and teams or leagues you can follow so their fixtures record automatically.
Are there parental controls?
Yes, with Essentials or Premium. Set a PIN, lock channels, groups and apps, and use Kids mode with time limits and bedtime. Whatever your plan, adult groups always ask whether you are an adult before they open.

Recordings

Can I record programmes?
Yes, with Essentials or Premium. Record now, schedule by time, or follow a series to record new episodes automatically, on every TV signed in to the account.
Can I pause and rewind live TV?
Yes, with Essentials or Premium. Advanced playback pauses and rewinds live TV and adds a low-latency mode for sport, frame-rate matching, audio levelling and quality controls.

Account, sign-in and Premium

Do I need an account?
Not for the free features: you can add your provider and watch without signing in. An account is for Premium, cloud sync and keeping several TVs in step.
How does phone sign-in work?
Choose phone sign-in on the TV, scan the code and sign in on your phone. The TV is signed in within seconds. You can also start from the phone sign-in page.
How many devices can I use?
Up to 5 on one account, and you can add more at any time. Manage them on your TV or your account page: remove one to free a slot.
What is the difference between Cloud sync and Cloud Backup?
Both come with Premium. Cloud sync keeps settings, history, favourites and reminders in step across your TVs as you go. Cloud Backup stores a full snapshot, including the parental PIN, recording details and resume points that sync leaves out, so you can restore a whole TV.
Where can I read the terms and privacy policy?
Read the terms, the privacy policy and the refund policy. They cover how the app may be used, how your data is handled and when refunds apply.

Plans and payments

Is TiviGlass really free?
Yes. Live TV with a full guide, Movies and Shows, Catch-Up, search, favourites, several playlists and automatic updates stay free, and adult groups ask an age question on every plan. Essentials and Premium are optional upgrades.
What does Premium unlock?
Every paid feature, for $27.99 a year or $54.99 once for Lifetime: Recordings, the Sports Hub, Multi-view, Cloud sync and Cloud Backup, Advanced playback, the Home screen, Kids, parental controls, backup server addresses, Fusion, subtitle search, Trending, Channel filters, External player, Themes and Channel auto-rename. See the pricing page.
What is the difference between Essentials and Premium?
Essentials is a one-time $34.99 purchase covering Recordings, the Sports Hub, Advanced playback, the Home screen, Kids, parental controls and backup server addresses. Premium covers every paid feature. Buy Essentials first and moving to Premium Lifetime later costs only the difference.
Can I try Premium before I buy it?
Yes. A new TiviGlass account gets every Premium feature free for 7 days, with no card needed. Afterwards the core player stays free.
How do I pay, and can I upgrade later?
On your phone, through secure Stripe checkout: scan the code on the TV and choose a plan. It unlocks on every TV signed in to your account, and the TV never stores payment details. GBP is the base price; supported international customers see a local-currency price, and a converted recurring renewal can change with exchange rates. Stripe shows the amount before checkout and in billing notices.
Is Cloud Backup included?
Yes, with Premium. Back up your setup off the TV, on a schedule or on demand, and restore it on a new TV.
Do subscriptions renew, and how do I cancel?
Yearly Premium renews until cancelled. Cancel from your TiviGlass account or the Stripe portal and you keep Premium until the paid period ends. Lifetime and Essentials never renew. See the refund policy.

Not answered here?

Support has quick fixes for each topic, the TV’s own checks and a person to ask.

Go to Support User guide