Questions, answered.

TiviGlass is a premium IPTV player for Amazon Fire TV and Android TV. It gives you a fast, native Live TV guide, Movies and Shows, Catch-Up and more. You supply your own lawful provider details, and TiviGlass plays them beautifully on the big screen.

Install the free Downloader app from the Amazon Appstore, open it, and enter the code tiviglass.com/apk. Downloader fetches the latest APK and walks you through the install. Our setup guide covers each step with screenshots.

No. TiviGlass is an IPTV player only. It does not provide, host, or resell channels, playlists, or content. You supply your own lawful provider details.

TiviGlass is provider-agnostic. It works with Xtream Codes logins, Stalker / Ministra portals, and raw M3U playlists, so you can add the lawful provider details you already have. You can keep several playlists and switch between them freely.

TiviGlass runs on Amazon Fire TV and Fire TV Stick devices on Fire OS 5 or newer, and on Android TV and Google TV devices, including the cheaper generic boxes. The same app also runs on your phone and tablet in landscape. It is built for the remote and the big screen, with full D-pad navigation throughout, and is comfortable with touch.

Premium adds the Sports Hub, Multi-view, Recordings (DVR), Cloud sync, Trending in Movies and Shows, Advanced playback (including pause and rewind of live TV), Channel filters, External player, Themes, and Channel auto-rename. Everything else stays free for everyone. See the full breakdown on the pricing page.

Yes. The full core library is free for everyone, with no trial and no nagging: Live TV with a complete EPG, Movies and Shows, Catch-Up, the personalised Home dashboard, favourites across all your playlists, Parental controls, multiple playlists, and automatic updates. Premium is an optional upgrade for power features.

Billing is handled on your phone through Stripe. On the TV you scan a code, complete checkout on your phone, and Premium unlocks on every TV signed in to your account. The TV itself never stores any payment details.

Yes. Cloud Backup is part of Premium. Once you upgrade you can keep an off-device copy of your whole setup — backed up on a schedule (every 1–24 hours) or on demand — and restore it on a new TV in one tap.

No — Premium is a one-time purchase for lifetime access. You pay once and there are no renewals or recurring charges, so there's nothing to cancel. For refund eligibility and how to request one, see our refund policy.

Catch-Up lets you jump back to a programme that has already aired, straight from the guide, where your provider supports it. It is free for everyone, because TiviGlass simply builds the request against your provider's own archive.

Yes, with Premium. Recordings (DVR) let you save programmes for later, either instantly or scheduled by time, and you can follow a series to record new episodes automatically. Recording is a Premium feature, so it unlocks once your account is upgraded on any signed-in TV.

Yes, with Premium. Advanced playback lets you pause and rewind live TV, and includes a low-latency mode for staying on the live edge during sport, along with frame-rate matching, audio leveling and quality controls.

Yes — the Sports Hub (Premium) is a live sports radar built from your guide. It shows what's on now, starting soon and recently finished, with kickoff reminders, a spoiler-free mode that hides scores, and the option to follow a team or league so their fixtures record automatically.

Yes, with Multi-view (Premium). You can watch several channels at once in a mosaic with your own layouts and saved presets, and the audio follows whichever tile you focus. It needs a provider plan that allows multiple simultaneous connections.

Yes, with Premium. The External player option hands a stream off to another installed player when you prefer it. It is part of the Premium feature set alongside Advanced playback and Channel filters.

Streaming quality depends on your provider and your network. TiviGlass uses a tuned playback engine that recovers from stalls and reconnects automatically, but if a particular stream keeps buffering it is usually a provider or connection issue rather than the app.

Yes, and they are free for everyone. You can set a PIN to restrict access to chosen content and keep the home screen suitable for the whole household.

Not for the free features. You only need a TiviGlass account for Premium, for cloud sync, and to keep several signed-in devices in step. You can add your provider and start watching without signing in at all.

On the TV you choose phone sign-in and scan the code shown on screen, then complete the login on your phone where typing is easy. The TV is signed in within seconds. You can start from the phone sign-in page.

Both are included with Premium. Cloud sync keeps your settings, history, favourites and reminders in step across your signed-in TVs in real time. Cloud Backup stores a full off-device snapshot of everything — including the parental PIN, recording metadata and resume state that live sync leaves out — on a schedule or on demand, so you can restore a whole TV in one tap.

Yes, and it is free for everyone. You can add several playlists and switch between them, each kept separate with its own catalogue, guide and history.

TiviGlass is an IPTV player only. It does not provide, host, or resell channels, playlists, or content. You supply your own lawful provider details.

You can read the full terms, the privacy policy, and the refund policy in full. They set out how the app may be used, how your data is handled, and when refunds apply.